RETURN POLICY

Although we are sure that you will be happy with your print purchase, we appreciate that sometimes accidents happen. We aim to make the return process as easy as possible for you:  

Faulty Or Damaged Goods

We pride ourselves on the quality of our products, so if you receive a print from us which is faulty or damaged we will replace it free of charge and without delay.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, do not sign the delivery form and contact us immediately.

If you notice that an item is damaged after it has been delivered to you, please contact us within 3 days of receipt of your print at info@rachstewartphotography.com and we will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.

Cancellations And Changes

As our prints are made to order, unfortunately we're unable to cancel or make changes (including print selection and size) after 4 hours of your order being placed. Up to and until your order has been dispatched, we can update your email and shipping address if required. As we endeavour to send orders as quickly as possible, requests for address changes need to be made as soon as you can.

Change Of Mind

We print to order for all purchases, so unfortunately we are unable to offer a refund or exchange for change of mind or incorrect size choice.

We recommend taking your time to select the perfect print for your space - or feel free to ask me for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space.